Consumer Protection

Protect yourself from illegal or predatory business practices.

Consumer protection What to do to protect yourself and avoid scams

We’ve put together some tips on how to stay safe.

To avoid phone scams:

  • If someone tries to sell you something under Energy Efficiency Alberta’s name, it is not Energy Efficiency Alberta. Hang up and call the consumer protection line at 1-877-427-4088.
  • If you are unsure or feel uneasy about a call you have received regarding energy efficiency services, immediately hang up and call 1-844-357-5604 to talk with an Energy Efficiency Alberta representative.

For all door-to-door sales visits:

  • Always ask for official company-issued identification.
  • Never feel pressured to sign contracts on your doorsteps.
  • Be cautious of any door-to-door offer.
  • Call the consumer protection line at 1-877-427-4088 with any questions.
  • Visit servicealberta.ca to learn more about consumer rights.

How to report suspicious behaviour:

To report anyone you feel is misrepresenting themselves, call the Service Alberta consumer protection line at 1-877-427-4088.

Remember:

  • Energy Efficiency Alberta will NEVER try to sell you something.
  • Energy Efficiency Alberta will NEVER come to your home uninvited.
  • Energy Efficiency Alberta programs do NOT include air conditioning units.

What to watch out for

Door-to-door or cold-calling energy sales

  • The Government of Alberta and Energy Efficiency Alberta will never go door-to-door or cold-call Albertans. Albertans will be able to participate in any program only if they contact Energy Efficiency Alberta directly through the website.
  • Alberta Government Legislation protects consumers by banning door-to-door sales of energy products, so no representatives of any company dealing in Energy-related services can come to your door without an invitation.

Company Names

Some companies may try to contact you using a misleading name.

Some companies have been reported to present themselves as “Ecofitt.” Ecofitt was the company that worked with Energy Efficiency Alberta to deliver the Residential No-Charge Energy Savings Program, and some scammers have used their name. If you feel uneasy talking to someone who has presented as being from Ecofitt, hang up immediately and call our toll-free number 1-844-357-5604 to talk with an Energy Efficiency Alberta representative.

Home Improvement Rebates and Home Energy Plan programs

What to expect:

For the Home Improvement Rebates and Home Energy Plan programs, you will work with a participating contractor that is independent from Energy Efficiency Alberta.

We always recommend that you seek up to three quotes from different contractors.

Contractors (Efficiency Professionals Network members) listed on our website have proven that they:

  • Are committed to ensuring compliance with safety and regulatory standards, including appropriate licenses and permits as applicable
  • Have industry standard insurance coverage including commercial general liability insurance.
  • Have an account in good standing with Workers’ Compensation Board – Alberta (WCB).
  • Have or will participate in future training as it becomes available to maintain their status in the network.
  • Possess a GST number – to confirm their business is in operation and registered.

However, with the safe-guards in place, we still recommend that you investigate contractors for yourself. When working with a contractor:

  • Always insist on a written contract.
  • Check references – other satisfied customers are a great sign.
  • Call the consumer protection line at 1-877-427-4088 if you have any concerns.
  • Visit servicealberta.ca to learn more about consumer rights.
  • If you have any questions, call the Consumer Contact Centre in Edmonton at 780-427-4088, toll-free in Alberta at 1-877-427-4088 or visit their website at servicealberta.ca.

For more information:

Service Alberta’s Consumer Bill of Rights

Service Alberta has an online searchable database to determine whether a business is licensed.

Service Alberta’s Home Renovations Tip Sheet

Service Alberta’s Door-to-Door Sales Tip Sheet